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Privacy Policy & Notice of Privacy Practices

Audiology Services and Hearing Aids
Effective Date: June 5, 2025

Audiology Services and Hearing Aids (“we,” “our,” or “us”) values your privacy and is committed to protecting both the personal information you share with us online and the protected health information (PHI) you share with us as part of your hearing healthcare.

This combined Privacy Policy satisfies:

  • Legal requirements under laws such as HIPAA, GDPR, and CCPA.

  • Google Ads requirements for a linked Privacy Policy.

  • Our commitment to transparency and patient trust.

Part 1: General Privacy Policy (Marketing & Website Use)

Why We Have a Privacy Policy

  • Legal Requirement: Data protection laws (e.g., GDPR in Europe, CCPA in California) require transparency in how personal data is collected and used.

  • Google Ads Requirement: Google requires advertisers using lead forms to link to a valid Privacy Policy.

  • Building Trust: We believe you should understand exactly how your information is handled.

Information We Collect

When you interact with our website, lead forms, or marketing, we may collect:

  • Name

  • Phone number

  • Email address

  • Information you provide in appointment requests or inquiries

  • Website usage data (via cookies or analytics tools)

How We Collect Information

  • Forms: Information submitted through contact or appointment request forms (all handled under HIPAA protocols).

  • Google Lead Ads: Information collected through Google Ads lead forms.

  • Cookies & Analytics: Information collected via tools like Google Analytics to improve our website and services.

Why We Collect Information

We use your personal information to:

  • Respond to inquiries and book appointments

  • Provide requested services

  • Improve our website and advertising

  • Share updates, promotions, or educational resources (if you opt in)

Who We Share Information With

We do not sell your personal information. Limited sharing may occur with:

  • Service Providers: Trusted partners (such as analytics or IT providers) who help us operate our business.

  • Legal Obligations: If required to comply with applicable laws.

Data Security

We take reasonable steps to safeguard your personal data from unauthorized access, disclosure, or misuse. Please note that no online system is 100% secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Know what personal information we collect and whether it is shared.

  • Access or correct your personal information.

  • Request deletion of your personal information (with certain legal/medical exceptions).

  • Limit use of sensitive personal information.

  • Opt out of marketing communications or the sharing of your data.

To exercise these rights, contact us at:
📧 hello@hear2day.com | ☎ (303) 462-4900

Part 2: HIPAA Notice of Privacy Practices (Patient Health Information)

Our Legal Duty

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we are required to maintain the privacy of your health information and provide you with this Notice of our legal duties and privacy practices.

We may update this Notice as permitted by law. Updated copies will be available in our office and on our website.

How We May Use and Disclose Your Health Information

We may use or disclose your PHI for:

  • Treatment: To coordinate your care with providers, audiologists, or hearing aid manufacturers.

  • Payment: To bill insurance or obtain payment for services.

  • Healthcare Operations: For quality improvement, staff training, licensing, or business management.

  • Business Associates: With vendors (e.g., billing services, consultants, IT providers) under strict confidentiality agreements.

  • Appointment Reminders & Communications: Via calls, mail, email, or SMS (if you consent). You may opt out at any time.

  • Family & Caregivers: With your permission, or in emergencies, we may share information with family or others involved in your care.

  • Required by Law: For compliance with federal, state, or local laws.

  • Public Health & Safety: In cases of abuse, neglect, or threats to safety.

  • Law Enforcement & National Security: As permitted by HIPAA and federal law.

Your Rights Regarding PHI

You have the right to:

  • Access: View or request copies of your health records.

  • Amend: Request corrections to inaccurate or incomplete information.

  • Restrict Use/Disclosure: Request limits on how your PHI is shared (though we may not always be able to agree).

  • Confidential Communications: Request alternative methods of communication (e.g., contact you at work instead of home).

  • Accounting of Disclosures: Request a record of certain disclosures of PHI for up to six years.

  • Paper Copy: Request a paper copy of this Notice, even if received electronically.

Questions or Complaints

If you have questions or concerns about your privacy rights, please contact:

Compliance Officer
Audiology Services and Hearing Aids
274 Union Blvd, Suite 420
Lakewood, CO 80228
Phone: (303) 462-4900
Email: hello@hear2day.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will provide the address upon request. We will not retaliate against you for filing a complaint.

Commitment to Privacy

Audiology Services and Hearing Aids is fully compliant with HIPAA and data privacy laws. We are committed to protecting your personal and health information with transparency, integrity, and care.

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